Shipping & Returns Policy

Last updated: 02/05/2025

At Phoenix Volleyball, we’re committed to delivering high-quality gear and a smooth shopping experience from start to finish. Below you’ll find everything you need to know about our shipping process and return policy.

🚚 Shipping Information

Processing Time
Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking info as soon as your order is on the way.

Estimated Delivery Times

  • Domestic (Greece): 5–7 business days

  • International: 7–14 business days (varies by country)

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions — so make sure to stay tuned!

International Orders
We do ship internationally to select countries. Please note:

  • Customs duties, taxes, and import fees may apply and are the customer’s responsibility.

  • Delivery times may vary depending on your local customs process.

🔁 Returns & Exchanges

Return Eligibility
We accept returns within 30 days of delivery. To qualify:

  • Items must be unused, unworn, and in original packaging.

  • Proof of purchase is required (order confirmation or receipt).

How to Initiate a Return

  1. Email support@phoenixvolleyball.com with your order number and reason for return.

  2. We’ll provide return instructions and a shipping label (if applicable).

  3. Once we receive and inspect the item, we’ll issue a refund to your original payment method.

Please note: Original shipping fees are non-refundable.

 

Exchanges
Need a different size or item? Email us at support@phoenixvolleyball.com within 30 days. We’ll guide you through the exchange process, subject to product availability.

🛑 Non-Returnable Items

  • Gift cards

  • Clearance or final sale items

  • Used or damaged merchandise (unless defective upon arrival)

💡 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately at support@phoenixvolleyball.com with photos and your order number. We’ll make it right.

📦 Where to Send Returns

Returns must be sent to our authorized return address (provided upon approval).
Unapproved returns may be rejected or subject to additional fees.

Have more questions?
We’re here to help. Email us at support@phoenixvolleyball.com or visit our FAQ Page.